Effective Date: September 23, 2026
Back Office Pilots LLC ("Back Office Pilots," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, submit a form, use our services, or communicate with us by email, telephone, or text message.
We may collect information that you voluntarily provide to us, including:
Name
Email address
Telephone number
Business name
Business information
Information submitted through contact forms
Appointment or consultation information
Communications you send to us
Information necessary to provide our services
We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, pages visited, referring pages, and similar website usage information.
We may use information collected through our website and services to:
Respond to inquiries and requests
Communicate with prospective and existing customers
Schedule and manage appointments
Provide, operate, and improve our services
Complete customer onboarding
Provide customer support
Send service and account-related notifications
Follow up regarding requested services
Send marketing communications when appropriate consent has been provided
Maintain and improve our website
Protect against fraud, misuse, or security threats
Comply with applicable legal obligations
Back Office Pilots LLC may provide customers and prospective customers with the option to receive SMS/text messages.
Depending on the consent provided, these communications may include non-marketing communications such as responses to inquiries, appointment scheduling and reminders, onboarding communications, service updates, customer support, account notifications, and requested follow-ups.
Individuals who separately consent to marketing communications may also receive promotional messages, special offers, information about our services, new service announcements, and marketing follow-ups.
Consent to receive marketing SMS messages is not a condition of purchasing any goods or services.
Message frequency may vary. Message and data rates may apply.
Recipients may reply STOP to unsubscribe from SMS communications and HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent is specific to Back Office Pilots LLC and is used only in accordance with the consent provided by the individual.
We may use service providers to help us operate our business and provide services, including website hosting, customer relationship management, communications, analytics, payment processing, scheduling, automation, and other operational services.
These providers may process information as necessary to perform services on our behalf and are expected to handle such information appropriately.
SMS opt-in data and consent are handled as described in the SMS Consent and Mobile Information section above.
Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and analyze performance.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal requirements.
You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.
You may opt out of SMS communications at any time by replying STOP to a message from us.
For assistance with SMS communications, reply HELP or contact us using the information below.
Our services are intended for businesses and adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable requirements.
When changes are made, we may update the Effective Date shown at the top of this policy.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Back Office Pilots LLC
418 Broadway #11589
Albany, NY 12207
Phone: (845) 584-8124
Email: [email protected]