Effective Date: September 23, 2026
These Terms & Conditions ("Terms") govern your use of the website, communications, and services provided by Back Office Pilots LLC ("Back Office Pilots," "we," "us," or "our").
By using our website or services, you agree to these Terms.
Back Office Pilots LLC provides digital and business support services that may include website services, customer relationship management solutions, business automation, lead capture systems, communications tools, marketing technology, analytics, and related digital services.
Specific services provided to a customer may be governed by a separate proposal, service agreement, order form, or other written agreement.
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or accessibility of the website.
You may not attempt to gain unauthorized access to our systems, misuse website functionality, transmit malicious software, or use our website for unlawful activities.
You agree that information you provide to Back Office Pilots LLC is accurate and that you have the authority to provide such information.
You are responsible for maintaining accurate contact information when necessary for us to provide requested services.
Our services may integrate with or rely upon third-party platforms, software, hosting providers, communication providers, payment processors, and other technology services.
The availability and operation of those third-party services may be subject to their respective terms, policies, and technical limitations.
Unless otherwise stated in a separate agreement, the content, branding, graphics, designs, text, and other materials appearing on the Back Office Pilots website are owned by or licensed to Back Office Pilots LLC and are protected by applicable intellectual property laws.
Back Office Pilots LLC may send SMS/text messages to individuals who have provided appropriate consent.
Depending on the consent provided, messages may include:
Responses to inquiries
Appointment scheduling and reminders
Customer onboarding communications
Service updates
Customer support communications
Account notifications
Requested follow-ups
Promotions and special offers
Information about our services
New service announcements
Marketing follow-ups
Marketing and non-marketing SMS consent may be collected separately.
Consent to receive marketing SMS messages is not a condition of purchasing goods or services.
Message frequency may vary depending on your interactions with Back Office Pilots LLC and the services or communications you have requested.
Message and data rates may apply to messages sent to you from us and messages sent by you to us. Contact your wireless provider if you have questions regarding your text or data plan.
You can cancel SMS communications at any time by replying STOP to (845) 584-8124.
After you send STOP, we may send you a confirmation message indicating that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages covered by that opt-out unless you subsequently provide consent again.
If you wish to receive messages again, you may opt in again through an available consent method.
If you experience issues with our messaging program, reply HELP for assistance.
You may also contact:
Email: [email protected]
Phone: (845) 584-8124
Carriers are not liable for delayed or undelivered messages.
Your privacy is important to us. Information collected through our messaging program is handled according to our Privacy Policy.
Please review our Privacy Policy on the Back Office Pilots LLC website for additional information regarding how personal information and SMS consent data are handled.
We endeavor to provide reliable services and information, but we do not guarantee that our website or services will always be uninterrupted, error-free, or available.
Specific service commitments, if applicable, will be governed by the applicable customer agreement.
To the maximum extent permitted by applicable law, Back Office Pilots LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or services.
Any additional limitations applicable to paid services may be contained in the applicable service agreement.
We may update these Terms periodically to reflect changes to our services, practices, or applicable requirements.
The Effective Date at the top of this page indicates when these Terms were most recently updated.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles.
Questions regarding these Terms may be directed to:
Back Office Pilots LLC
418 Broadway #11589
Albany, NY 12207
Phone: (845) 584-8124
Email: [email protected]